Terms of service
Introduction
Welcome to ModernOffice.co.za, operated by Modern Office. These Terms and Conditions govern your use of our website and services. By accessing or using our website, or purchasing from our online or physical store, you agree to comply with and be bound by these terms. Please read them carefully.
1. Business Information
- Business Name: Modern Office
- Website: www.modernoffice.co.za
- Email: sales@modernoffice.co.za
- Showroom Address: Westhills Business Estate, 25 Sunbeam Street Unit 7, Sunderland Ridge, Centurion
- Registered business address: Shop 41 Eastdene Shop Ctr, 23 Cowen Ntuli St, Middelburg, 1050.
2. Ownership of Goods
All goods remain the property of Modern Office until paid for in full. Goods will only be released on reflection of payment in our bank account.
3. User Eligibility
By using our website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or guardian.
4. General terms and conditions
- Quoted prices are valid for 30 days and are subject to stock availability. Quotes do not include delivery unless otherwise stated.
- Goods will only be released on reflection of payment in our bank account.
- Custom Orders Policy: All orders customised to customer specifications (including, but not limited to, colour preferences) are final, non-cancellable, and non-refundable.
- For orders collected by the customer, Modern Office accepts no liability for any damage incurred to the goods once they have left our premises. It is the responsibility of the customer to ensure the safe transportation of the items.
- Modern Office typically provides professional delivery and installation services for all furniture orders. However, if the customer elects to self-assemble the goods, they assume full responsibility for the assembly process. Modern Office bears no risk or liability for any damage, loss, or defects resulting from customer handling, assembly, or installation.
5. Product Information
5.1 Product Descriptions: We strive to provide accurate and up-to-date information about our products. However, we do not guarantee the accuracy, completeness, or reliability of product descriptions.
5.2 Pricing: Prices are subject to change without notice. We reserve the right to modify prices, promotions, or discounts at any time.
6. Ordering and Payment
6.1 Order Acceptance: Your order is considered accepted when we confirm your order via email. We reserve the right to cancel or refuse orders at our discretion.
6.2 Payment: Payment methods accepted are detailed on our website. Payments are processed securely. By providing payment information, you confirm that you are authorized to use the selected payment method.
7. Delivery, Collection and Assembling
7.1 Delivery Times: Estimated delivery times are provided for guidance but are not guaranteed. Delays may occur due to various factors beyond our control.
7.2 Shipping Charges: Shipping fees are calculated based on the delivery location and order size.
7.3 Delivery Disclaimer:
There may be instances where delivery to certain remote or restricted areas is challenging due to logistical constraints or courier limitations. In such cases, we regret that we might be unable to fulfil the delivery. Rest assured, your satisfaction is our priority, and we appreciate your understanding of any unforeseen delivery constraints.
7.4 Assembly Services Terms:
Modern Office has dedicated professional assembly and delivery teams. We personally handle delivery and assembly of most of our orders in Gauteng and certain surrounding areas.
Within Gauteng and certain surrounding areas, we deliver and assemble desks, reception and boardroom furniture at an agreed upon delivery and assembly charge.
Office Chairs that are delivered out of Gauteng are shipped unassembled and securely boxed to ensure they arrive in perfect condition.
Modern Office offers complimentary assembly services on office chairs within Gauteng only. Please note the following terms regarding our assembly services:
1. Assembly Request: Customers must contact Modern Office directly to request assembly services before or after placing their order. This request should be made prior to the shipping of the product.
2. Shipping Assembled Chairs: Assembled chairs will be shipped in a ready-to-use condition at no additional charge to the customer. However, this is contingent upon our ability to secure a courier partner willing to transport the assembled chair to the customer’s location. We reserve the right to refuse assembly and ship chairs unassembled if a suitable courier partner cannot be found.
3. Availability: The free assembly service is subject to availability and may depend on the customer’s location and our capacity at the time of the order.
4. Liability: Modern Office ensures that all assembled chairs are checked for quality and safety before shipping. However, the company is not liable for any damage that occurs during shipping of assembled chairs.
5. Changes and Cancellations: If you have requested assembly services, any changes to or cancellation of the order must be communicated before the assembly process begins.
By opting for our assembly services, you acknowledge and agree to these terms, which are designed to ensure a smooth and satisfactory delivery of your new office chair from Modern Office.
7.5 Customer Collection and Assembly:
For orders collected by the customer, Modern Office accepts no liability for any damage incurred to the goods once they have left our premises. It is the responsibility of the customer to ensure the safe transportation of the items. All items have to be inspected by the client upon collection or delivery. Any discrepancies should be noted on the despatch slip/invoice or delivery sheet immediately. No claims will be entertained after goods have been accepted. The onus is on the customer to ensure that the correct goods have been accepted. Should the wrong item be accepted and subsequently queried by either the buyer or seller, costs including handling fees, additional delivery charges and the difference in value between the correct and incorrect product are for the account of the client. Exchanges and charges in such cases are solely at the discretion of Modern office.
Upon collection, the onus is on the client to ensure that the goods are loaded & tied properly. We will however assist you in loading the goods solely at your risk. We will not be held liable for any damages to the goods purchased or to your property and vehicle.
Please note that some of our products are delivered unassembled to ensure safe shipping and lower costs.
Refund Policy: We do not issue refunds for customers who claim they were unaware of the assembly requirement for our products. It's important to review the product details before purchasing. We do not offer refunds on products that have been assembled by customers.
Customer Assembly: Modern Office is not responsible for any damage that occurs during customer assembly. We cannot accept returns or offer refunds for products damaged during assembly by the customer.
Assembly Services: For specific desks and boardroom furniture, we offer assembly and installation services in the Gauteng region. This service will be clearly indicated as part of the product information, ensuring a hassle-free setup of your furniture. In the event that a customer opts for self-assembly of desks/reception/boardroom furniture, Modern Office is not responsible for any damage that occurs during customer assembly. We cannot accept returns or offer refunds for products damaged during assembly by the customer.
7.6 General: In the event of a delivery, our responsibility ends at the entrance of your property. The movement of other furniture and or objects on the premises that may hinder the placement of items bought, is the responsibility of the client. The removal and placement of delivered furniture in your home has to be arranged with your sales representative and is considered as an additional service done solely at your own risk. While our staff are trained to carry and load goods carefully, Modern office or its staff will not accept responsibility or be held liable for any damage to the goods purchased or to your property or goods etc. Our delivery service is based on normal delivery conditions. The onus is on the purchaser to ensure that there is sufficient access to their premises, eg. The removal of burglar bars, etc. Is the responsibility of the purchaser. Special conditions must be agreed upon at the time of purchase (eg. Limited access to your home, neighbourhood, building or freight elevator, limited access to your premises by delivery vehicle, more than one flight of stairs etc.) The customer will be responsible for additional delivery charges. Your purchase cannot be cancelled due to limited access to your premises, rooms, etc. If our vehicle is unnecessarily delayed, additional charges will be levied. In the event of any animals attacking our staff, the purchaser will be held responsible for any subsequent costs. Please ensure that animals eg. Dogs are tied up, locked away.
8. Returns and Refunds
8.1 Returns: We accept returns of products within 7 days of receipt, subject to our Return Policy available on our website. Returns will not be accepted on products that are custom made. This includes all locally manufactured furniture which was specifically ordered/manufactured for a client.
8.2 Refunds: Refunds are issued in accordance with our Refund Policy available on our website.
9. User Conduct
You agree not to engage in any conduct that could harm our website, interfere with other users’ access, or violate any applicable laws and regulations.
10. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content without our express permission.
11. Privacy
Your use of our website is subject to our Privacy Policy, available on our website.
12. Termination
We reserve the right to terminate your access to our website and services at our discretion without notice.
13. Limitation of Liability
The service provided by Modern Office is not guaranteed to be uninterrupted, or error-free. Users agree that their use of the service and products is at their own risk. In no case shall Modern Office and Associated parties be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
14. Product Usage and Safety
While Modern Office strives to provide safe and reliable products, it is the responsibility of the customer to use products in accordance with their intended purpose and manufacturer's guidelines. Modern Office shall not be held liable for any injury, loss, or damage resulting from the misuse, improper assembly, or negligent handling of our products. Customers are advised to carefully read and follow all product instructions, warnings, and safety precautions provided by the manufacturer. By purchasing and using our products, customers agree to assume all risks associated with their use and release Modern Office from any liability for personal injury or property damage resulting from such use.
The purchaser indemnifies the seller against any latent or patent defects or any injuries/death.
Items, unless otherwise stated, are intended for office or home office use therefore if items are abused, mishandled or used for other purposes we cannot be held responsible for any damages beyond our control and/or due to unforeseen events.
Modern office is not obliged to loan the client an item in the event of the clients item being removed from their house for repair or inspection.
Repair to all goods will incur costs; however, a quotation can be requested. Should a quotation not be accepted, the client will be liable for handling and admin charges at the prevalent rate at that time.
In general, please note the following items do not carry any guarantee: accessories e.g. Spares, gas lifts, mechanisms, castors, arms, plastic bases, steel bases, whiteboards, info boards, waste bins, letter trays, carpet protectors, desk screens, etc as well as imported or local items e.g.: office chairs, draughtsman chairs, office desks, boardroom tables, reception units, office couches, reception benches or chairs, wooden filing cabinets, sliding door cabinets, sliding door credenzas, pedestals, as well as steel furniture e.g.: stationery cabinets, 4 draw filing cabinets, lockers, steel desks, steel folding tables, etc.
The onus is on the customer to deliver faulty items to and pick up repaired items from the store.
Safety warning on chairs: Do not sit on the chair if it is placed on an uneven or unstable floor surface. Do not stand on the chair. Do not use this chair as a step ladder. Do not use this chair unless all bolts, screws and knobs are firmly secured. Regularly check that all screws and bolts are securely tightened to ensure stability. Failure to follow these warnings could result in serious injury.
15. Risk of Loss
All items purchased from Modern Office are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
16. Indemnification
You agree to indemnify, defend and hold harmless Modern Office and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
17. Modification of Content
Modern Office reserves the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
18. Delivery Surcharge to Outlying/Rural Area
Please note that delivery to rural or outlying areas may incur additional charges. Modern Office reserves the right to apply a surcharge for deliveries made to locations considered outside of standard service areas. These additional fees help cover the extra costs associated with transporting your order to harder-to-reach locations. Customers will be informed of any such surcharges and must approve the additional cost before the order is dispatched. This policy ensures transparency and fairness in our delivery service, allowing us to maintain the quality and efficiency of our deliveries across all regions.
19. Special orders:
All special orders are considered binding and are not subject to cancellation or change. We will always do everything we can to ensure timely arrival of ordered items. Please note that times advised are mere estimates and not guarantees. Timeframes of delivery to us are essentially in the control of manufacturers/suppliers
20. Changes to Terms and Conditions
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
21. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes will be subject to the exclusive jurisdiction of the courts of South Africa.
22. Privacy and Information
Invoices and customer details may be shared with suppliers and third parties
23. General Terms of Use
If any provisions of the standard terms and conditions is held to be illegal, invalid or unenforceable for any reason, such provision shall be deemed to be non-pro scripto, but without affecting, impairing or invalidating any of the remaining provisions of these terms and conditions which shall continue to be in full force and effect
I am satisfied that the product/s purchased is of my own choosing & will fulfil its intended use.
Any concessions or leniencies exercised by Modern office for this transaction, shall in no way whatsoever prejudice or operate as a waver.
24. Contact Us
If you have questions or concerns about these Terms and Conditions, please contact us at:
Modern Office
Showroom Address: Westhills Business Estate, 25 Sunbeam Street Unit 7, Sunderland Ridge, Centurion
Email: sales@modernoffice.co.za
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